Effective Date: March 23, 2026
Table of Contents
By downloading, installing, accessing, or using the Sylk mobile application and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, you must not use the Service.
These Terms constitute a legally binding agreement between you and Sylk. Please read them carefully.
To use the Service, you must:
You are responsible for all activity that occurs under your account. If you become aware of any unauthorized use, you must notify us immediately at sylksupport@gmail.com.
Sylk is a service business management platform designed for plumbing, HVAC, electrical, landscaping, cleaning, painting, construction, and other service trades. Sylk provides:
The Service is designed for service business professionals and is intended for business use in managing service operations and projects.
Sylk operates with a three-tier organizational structure:
Owners are responsible for ensuring that all team members they invite are aware of and comply with these Terms and our Privacy Policy. By inviting team members, Owners confirm they have the authority to share relevant project and organizational data with those individuals.
Sylk offers the following subscription tiers:
Features available in each tier are described within the app and may be updated from time to time.
New users receive a 7-day free trial. You will not be charged during the trial period. If you do not cancel before the trial expires, your subscription will automatically begin and you will be charged for the selected plan.
Subscriptions are billed monthly and automatically renew at the end of each billing period until cancelled. Payments are processed securely through Stripe. You authorize us to charge your payment method on file for each renewal period.
You may cancel your subscription at any time through the app's settings or the Stripe billing portal. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until your current period expires. No partial refunds are provided for unused portions of a billing period.
If your subscription expires or payment fails, your account will transition to read-only access. Your data will be retained for 90 days, during which you can renew your subscription to restore full access. After 90 days of inactivity, your data may be deleted.
If you subscribed through the Apple App Store or Google Play Store, your subscription is also subject to their respective terms. To manage or cancel an in-app subscription, use your device's subscription management settings.
Important: AI-generated estimates, suggestions, calculations, and analysis are provided for informational purposes only. They do not constitute professional, financial, engineering, or legal advice.
Sylk uses artificial intelligence powered by Anthropic (Claude) and other providers to generate estimates, provide project analysis, and assist with business management tasks. Regarding AI-generated content:
Sylk includes location-based features for service location management:
By using location features, you consent to the collection and use of location data as described in our Privacy Policy. You may revoke location permissions at any time through your device settings.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
We reserve the right to suspend or terminate accounts that violate this Acceptable Use policy.
The Service, including its software, design, features, branding, AI prompts, and technology, is owned by Sylk and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our written permission.
You retain full ownership of all data you create, upload, or enter into the Service, including project information, financial records, photos, reports, and client data. We do not claim ownership of your data.
By using the Service, you grant us a limited, non-exclusive, worldwide license to use, process, and store your data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete your account.
AI-generated content (estimates, analysis, suggestions) created through the Service is yours to use for your business purposes. However, we make no representations regarding the originality or intellectual property status of AI-generated content.
As a user of the Service, you are responsible for:
The Service integrates with third-party providers including Teller (banking), Stripe (payments), Anthropic (AI), Groq (AI/transcription), Deepgram (transcription), Google Maps (location), Supabase (infrastructure), Expo (notifications), and Sentry (error monitoring). These integrations are subject to their respective terms of service and privacy policies.
Sylk is not responsible for:
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Without limiting the foregoing, we do not warrant that:
To the maximum extent permitted by applicable law, Sylk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, regardless of the cause of action or theory of liability.
Our total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the total amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.
Without limiting the above, Sylk shall not be liable for:
You agree to indemnify, defend, and hold harmless Sylk and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
This indemnification obligation does not apply to claims arising solely from Sylk's gross negligence or willful misconduct.
Before initiating any formal dispute resolution, you agree to first contact us at sylksupport@gmail.com and attempt to resolve the dispute informally for at least 30 days.
If the dispute cannot be resolved informally, you and Sylk agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
You agree to resolve disputes with Sylk on an individual basis only. You waive any right to participate in a class action, collective action, or representative proceeding against Sylk.
The following disputes are exempt from mandatory arbitration:
You may opt out of this arbitration agreement by sending written notice to sylksupport@gmail.com within 30 days of creating your account. Your notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration provision.
You may delete your account and terminate your use of the Service at any time. Upon account deletion, your data will be handled according to our Privacy Policy.
We may suspend or terminate your account if:
Upon termination, your right to use the Service ceases immediately. Sections 6 (AI-Generated Content), 9 (Intellectual Property), 12 (Disclaimer of Warranties), 13 (Limitation of Liability), 14 (Indemnification), 15 (Dispute Resolution), and 18 (Governing Law) survive termination.
Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to:
These Terms shall be governed by and construed in accordance with the laws of the United States of America, without regard to conflict of law principles. For matters not subject to arbitration, you consent to the exclusive jurisdiction of the federal and state courts located in the United States.
We reserve the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of modified Terms constitutes acceptance of the changes. If you do not agree to modified Terms, you must stop using the Service and may delete your account.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Sylk regarding the Service and supersede all prior agreements and understandings.
You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets, with notice to you.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
We may provide notices to you via email, in-app notifications, or by posting on the Service. You may provide notice to us at sylksupport@gmail.com.
If you have questions about these Terms of Service, please contact us:
Email: sylksupport@gmail.com